Some printers support both 5GHz and 2.4GHz – but not at the same time Some printers, particularly older models, only support 2.4GHz Open the Printer Assistant > Tab Scan > Manage Scan to Computer > Enable The Scan to Computer Service might not be enabled or perhaps has balked or stopped (failed). Scan to Computer is part of the Full Feature Software. The printer is perhaps losing it's connection to your network.Ĭheck the connection - Connect the printer to a manual IP / static address and a separate SSID named network at the band / frequency you want the printer to use. If the computer is logged in and should ready to receive input, The printer might not be able to wake the computer for you. True - 'Dormant' sounds different from sleeping.Īssuming all the printer software is installed and is functional, it might be necessary to make sure the computer is awake and ready to receive the scan content. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
